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Claims & accidents

Will a windscreen claim affect my car insurance?

Windscreen claims are often handled differently from an ordinary accident claim, but the excess and the effect on your policy vary. Check the wording before assuming the repair will be free.

A damaged hatchback parked on a British street

Many comprehensive policies have a specific windscreen excess, sometimes with one amount for repair and another for replacement.

Use the approved route if required

An insurer may have an approved glass company or booking process. Arranging your own replacement first can affect what the insurer will pay.

No-claims discount treatment varies. A glass claim often does not reduce no-claims discount, but that does not mean every policy treats it identically or that the claim is invisible to future insurers.

Small chips are worth dealing with early

A repairable chip can turn into a long crack after a temperature change or pothole impact. If your policy includes repair, acting early may avoid a full replacement.

Cameras make some replacements more involved

Cars with driver-assistance cameras or sensors around the windscreen may need recalibration after replacement. Make sure the repairer follows the requirements for your vehicle.

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